There is a cable between the power supply (not the battery) and the motherboard that is quite short, you could damage it if you pull the cover off with gusto.
Thinking the battery had died, I plugged it in and it successfully loaded up. The orange battery LED stayed solid orange, not flashing. I took my new-ish Chromebook out the other day and it wouldn't turn on. If a Reset does not resolve the issue, Contact CTL to replace the damaged part or computer.Just adding this to the folds of the internet, should someone else have the same issue. Press and hold: ESC REFRESH and POWER button.If necessary, press the power button again to turn on the Chromebook.The Chromebook turns off, and then turns on again. Press the power button and refresh button for five seconds.
CHROMEBOOK BATTERY INDICATOR SOFTWARE
This forces the system to clear and reestablish the software connections between the BIOS and the hardware.Ī hard reset does not remove any local files or settings. Step 4: Perform a hard resetĪ hard or forced reset erases all information in the computer memory. If the issue is not resolved, proceed to the next step. Turn off the notebook, connect the AC power and allow the battery to charge for at least 30 minutes, and then start the computer. NOTE : When a new Chromebook is used for the first time, if a white LED near the AC power connector blinks, the battery is still in Shipping Mode. To check the warranty of your Chromebook, go to The computer cannot communicate with the battery.Ĭontact CTL to replace the damaged part or computer. If the device does not turn on after 24 hours of charging, contact CTL to replace the damaged part or computer. Wait 15 seconds, then power on and charge fully.Ĭharge for up to 24 hours, periodically attempting to power on. The remaining capacity is 94% or higher or the charger is initializing (15 seconds after plugging in the AC adapter). Chromebook won't turn on : Check the battery indicator light above the charging port on the laptop.īattery indicator light status and action.
If the device does not turn on after 24 hours of charging, contact CTL to replace the damaged part or unit. In some cases, it can take up to 24 hours for the battery to charge. If the Chromebook won’t turn on : Periodically press the power button and/or the refresh and power button.Leave the laptop connected to the charger until it is fully charged. If the Chromebook turns on : It is performing normally.The battery icon will show the lighting bolt as a charging status. Computer powers on : Check if the battery is charging in the lower right status area of the screen.Charge the laptop for at least 20 minutes, or for up to 24 hours. Though the battery indicator light is off, a smaller than normal charge current is being sent.
The Chromebook not charging might indicate that the battery is in a deep discharge state. Lights are illuminated : Proceed to the next step.Otherwise, contact CTL to replace the damaged part or unit. If the lights illuminate using another AC adapter, proceed to the next step. No lights are illuminated : Try another CTL-approved AC adapter.Check for lights illuminated on the Chromebook.Plug in the AC adapter to a functioning wall outlet.The Chromebook is not damaged: Proceed to the next step.The Chromebook is damaged: Contact CTL to replace the damaged part or unit.
CHROMEBOOK BATTERY INDICATOR CRACK
Check for a crack in the display or other signs of physical damage to the laptop. If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation.
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